Returns & Exchanges

At BENLYWATCH, we want you to be completely satisfied with your luxury timepiece. If your purchase doesn't meet your expectations, we offer a hassle-free 30-day return and exchange policy for all unworn items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the watch back in its original presentation box with all manuals, tags, and protective films intact to ensure a full refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Quality Inspection & Refund

  Once our horologists verify the condition of the timepiece, your refund or exchange will be processed within 5-7 business days.